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  3. We Value your Privacy

We Value your Privacy

Privacy Policy

This privacy policy sets out how Red Squirrel Leasing Limiteduses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. We may ask you to provide certain information by which you can be identified when using this website, you can be certain that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page regularly to ensure you are happy with any changes.

This policy is effective from 02/10/2024

The information we might  Collect

We may collect the following information:

  • Address history
  • Contact information
  • Email address
  • Employment history
  • Income and expenditure
  • Market research responses
  • Product history
  • IP address information
  • Website cookie data
  • Due diligence checks
  • Recorded phone calls
  • Correspondence records
  • Bank account details (we do not collect or store card details)
  • Date of birth, name, and job title

What Will happen with the information

The main purpose for collecting your information is to understand your needs and provide you with a better service. Specifically, we use your data for:

  • Internal record keeping
  • Improving our products and services
  • Sending promotional emails about new products, special offers, or other information we think you may find useful
  • Contacting you occasionally for market research purposes (via email, phone, or mail) if we have your permission to do so

We use your data with your consent, except where legal or regulatory requirements apply. We will only use your personal data for the purposes for which it was collected. If we ever need to use it for a different reason, we will ensure that it is compatible with the original purpose and notify you if necessary.

Sharing Information

As a credit broker (not a lender), we must share your information with other parties involved in your application. These may include:

  • The lender
  • The vehicle manufacturer
  • Credit reference agencies
  • Advertising and social media partners
  • The supplying dealership
  • Other third parties, where required by law

You will be asked for consent where appropriate.

Security

We are committed to keeping your information secure. To prevent unauthorised access or disclosure, we have appropriate physical, electronic, and managerial procedures in place.

Your Rights

Right of Access
You can access the personal information we hold about you by making a Subject Access Request (SAR), either verbally or in writing (including via social media). A third party (e.g. solicitor, relative) may make the request on your behalf.

Right of Rectification
You can ask us to correct inaccurate or incomplete personal data, depending on the purpose for which the data is being used.

Right of Erasure
Under Article 17 of the UK GDPR, you may request that we erase your personal data. This applies only in certain circumstances and to data we hold at the time of the request.

Right to Restrict Processing
You may ask us to restrict the use of your personal data under specific conditions.

Right to Data Portability
You can request a copy of your personal data in a commonly used, machine-readable format, or ask that we transfer it to another provider.

Right to Object
You can object to the processing of your data at any time.

Rights Related to Automated Decision-Making and Profiling
You have the right not to be subject to automated decision-making that significantly affects you. You will receive a copy of the lender’s privacy policy when your order is confirmed, as these rights may apply more directly to the lender.

Data Subject Access Request

To request the personal information we hold on you, simply contact us verbally or in writing (including social media). A third party may also request on your behalf.
There is no fee for this, but we will carry out ID and security checks before releasing any data.

We will respond within one calendar month of receiving the request. If there is any delay, we will inform you and explain why.

How We Use Cookies

A cookie is a small file placed on your computer's hard drive. Once you agree, the file helps us analyse web traffic or recognise you when you revisit our site.

We use traffic log cookies to identify which pages are being used. This helps us improve our website by tailoring it to customer needs. We only use this information for statistical analysis and then remove the data from our system.

Cookies do not give us access to your computer or personal data, except what you choose to share.

You can accept or decline cookies via your browser settings.

Links to Other Websites

Our website may contain links to other websites of interest. Once you leave our site via one of these links, we have no control over the destination website. We are not responsible for the protection and privacy of any information you provide while visiting those sites. Always review the privacy policy of the external site in question.

Controlling Your Personal Information

You may restrict the collection or use of your personal information by:

  • Looking for opt-out options on web forms or written documents
  • Contacting us to withdraw consent at any time

We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We may send you promotional material about third parties if you’ve told us you’d like to receive it.

Making a Complaint

We are registered with the Information Commissioner’s Office (ICO) under registration number ZC184107.

If you have a complaint, you can contact us verbally, in writing, by email or via social media. We take complaints seriously and follow a clear complaints process

 

If you are dissatisfied with our response, you can contact the ICO directly: